Saturday, October 30, 2010
Waterloo
Consumer Behavior- My H&M Experience
Kebab!!!
Company Visits
Disneyland Paris
Unfortunately we were unable to speak with any Disney management representatives, but we still were able to visit the park for an entire day. I was very grateful the professors just let us go around the park and enjoy every minute. I grew up going to Disneyland every year, so I was very interested in the differences I saw. The main things that were different from Disneyland California were: The cast members were not as friendly or cooperative, the rides were designed for a colder climate, the target market seemed to be a little older age group and not so much focused on children, the parks were very small and both could be visited in one day, and the language was a mix between French, English, and Spanish. Even though these differences existed, I still felt like I was in Disneyland. That was my biggest concern because I was expecting to be disappointed, but I wasn’t. I felt Disneyland Paris adapted to the variety of cultures very well and could please almost anyone looking for a “Disney” experience. I had so much fun running around with our group of ten people. We were looked at a lot because of our American accents and loud voices, but a lot of the people smiled at us (maybe because they were laughing at us). We stayed until the park closed and I did buy a few things as souvenirs. There were many products that were unique to Disneyland Paris (i.e. winter hats and ear muffs and things that actually had Paris emphasized). My experience with Disneyland Paris was positive and I would go back with my family for sure.
Microsoft Europe
Before this visit I thought I knew a lot about technology, but I don’t feel that way anymore. I felt like my grandmother who can barely send a text message as I was playing Microsoft’s new Connect- I played ping pong without any controller or paddle and it sensed my movements through digital cameras. The technology Microsoft is developing globally is moving rapidly. We did hear a figure that it takes about 15-20 years to invent, create, and implement a new product. It was fun to be in their facility and get a sneak peak into the new things they are creating. We watched a youtube video that showed a product that I would buy. It was a small box about four inches long, two inches wide, and less than half an inch thick that was used as a universal card. It could be a drivers license, credit card, boarding pass, etc. I thought that seemed very useful. I also like the idea of not having computers or telephones on your desk, but they would be built into your desk. Just seeing some of the products that are the gateways to this technology blew my mind. I’m actually scared for my children and the new technologies that will tempt their lives. Even though I have no plans on going into the technology industry, this visit was helpful because I will certainly be using technology and it’s nice to know Microsoft is a good resource to use to help me and my technological needs.
OECD
The Organization For Economic Cooperation and Development (OECD) was a visit very beneficial to me because I went in only knowing the little what I had researched on my own and left with a greater knowledge of the importance of their organization. A few facts I learned include: The OECD currently has 34 members and growing; Russia is a country currently trying to enter; the United States has been providing one-fourth of the OECD budget, but it’s currently declining; and next year is the OECD’s 50th anniversary. Our tour guide, Andrew, was quite delightful. He was by far the most typical “French” man even though he was from the United States. Our first presenter, Will, was a younger guy who graduated from Brigham Young University who we actually saw at church the next Sunday. He gave us excellent insight about the process the join the OECD through internships. Our second presenter, France Chain, spoke about anti-bribery work the OECD does through their law department. This was very interesting and noble they would dedicate their careers to fighting such a cause. We got a good tour of the facility after and the visit ended up being very informational and they treated us very well.
NATO
Our NATO visit was a different setting than I expected, but fantastic to say the least. We were recommended to meet them for lunch at a restaurant in Brussels that was quite small and compact, but the food was very good and the speakers were even better. James Snyder was my favorite speaker. He was an American and gave interesting insight to how NATO was operating. He mentioned they do not target countries to join NATO and remain consistent to their mission of protection. There was a speaker who I didn’t enjoy because he seemed to be doing a stand up comedy routine rather than giving us valuable information that we traveled half way across the world to hear. The final speaker, Adrian Kendry- Senior Defense Economist and Head Defense and Security Economics, was a very good public speaker and gave us his powerpoint presentation that had some very good numbers. For example, the US research and development is five times greater than Europe, China aims to be a middle income country by 2020, and China will overtake the US sometime in the 2020’s as the world’s largest economy. I don’t necessarily believe each of these figures, but they do give interesting discussion of what the US needs to do as globalization continues. Overall, our NATO lunch was very good and I’m excited to know more about their organization because I’m picking up valuable information that is very useful in my personal and professional life.
Caterpillar
This visit was sprung onto us last minute because the European Commission fell through. I enjoyed having another factory tour and learning about operations. One thing that stood out to me was the fact that Caterpillar stores parts of their machines up to 40 or 50 years after being built. This didn’t seem like a good idea at first, but after our tour guide gave more insight as to why, it made more sense. The machines purchased are very expensive and high quality. There is no reason to replace the entire machine when one little part gets damaged or needs replacing. Caterpillar had storage shelves all over the place to facilitate their customer’s needs for one specific part or enough parts to assemble an entire new machine. The Six Sigma process they follow to manage the warehouse was very impressive. Every employee is required to give input of what they can do to improve their operation. This method of learning establishes best practices and I actually am incorporating a lot of this into my leadership taxonomy. Our tour guide did mention multiple times their infrastructure inside the factory was very outdated and slow. I noticed the boxes moved very slowly on the pathways designed for them to move around. That seems to be a difficult challenge and would be very frustrating as a manager to deal with. I thought Caterpillar was doing everything possible and seems to be on the right track to stay competitive in their industry.
InBev
I’ll have to be very honest about our InBev visit. I would say it has been the least favorite of mine. There are a couple of reasons why. First, our tour guide admitted he didn’t work in the facility and that he was a “free lance” tour guide. Second, the machines were not functioning because of cleaning so we didn’t get to see the beer bottling process. I was impressed with their facility and the amount of beer they produce on a daily basis, but I didn’t learn as much from this visit as I have from the others.
Huntsman Chemical
Up to this point, the Huntsman Chemical visit has been the most entertaining. We were given a very good debriefing of European culture and the adjustments one would need to make to work internationally. We also were given a brief introduction to what polyurethane is and what it makes (i.e. shoes, mattress foams, car seats, etc.). I learned that insulating your house is the best way to save energy and polyurethane is a good insulator for that. After our discussions we were given a very good tour of their facility and actually got to see polyurethane in action. My favorite part was seeing how they designed Nike shocks because I love those shoes. The lunch we had after the tour was incredible. We ate like kings and left feeling very full. This visit was very beneficial to me because I’ve enjoyed learning about Jon M. Huntsman and the business models he creates. Of all the visits, I was proud to be a Utahan and associate myself with the Jon M. Huntsman School of Business at Huntsman Chemical.
I never thought I would be in the WTO delegation room, but I was! Our tour was very interesting and informative. The gentleman who assisted us was very specific on what the WTO does. The things he mentioned that I noted down was that the power of the WTO rests completely with the members, you must compromise (all countries usually leave a little unhappy for not getting exactly what they were fighting for), and there are no side deals allowed- complete transparency in WTO transactions. To work for the WTO you would need to love the international field of work. Another thing that stuck out to me in our visit was how the presenter focused for a minute or two on how the United States citizens shouldn’t always have a “buy American” attitude. The United States needs other countries to trade with because there are many commodities and resources we can’t get ourselves (i.e. cell phone parts for blackberry’s). I’ll admit I’ve never really used where a product is made as my final decision, but it’s good to know what he said because I do speak with others on occasion who could use that advice.
ICRC
Visiting the ICRC in Geneva, Switzerland was very informational. We watched a video introducing the ICRC, heard from an ICRC delegate, and then from an ICRC humanitarian law representative. The one thing that stands out the most about our visit was the ICRC’s strict policy to represent all parties in a neutral manner. They help both citizens and soldiers no matter what side they are on and in her words, “good or bad guys”. This is reflected in their mission statement, “To protect the lives and dignity of victims of armed conflict and other situations of violence and to provide them with assistance.” The ICRC has offices all over the world as well as delegates from many countries working for them. This is important because I know the symbols that represent them now and if I’m ever in a dangerous situation during a time of war I know who to look to for help. I really want to get on their website and donate some money to help their cause. I don’t have much, but I want to help anyway I can. Our second speaker was a younger lady from Mexico City, Mexico. Because of living in Mexico, I was very impressed with her desire to serve abroad and work internationally. I learned a lot from her presentation on how the ICRC represents themselves in legal matters. The one thing she said that would be the most helpful to anyone in war would be to surrender your weapon in case of a near death experience. If you surrender and become a prisoner of war, there are legal rights protecting you and its important to know this just in case.
Medtronic
We had a wonderful visit with Tom Caine at Medtronic. Tom graduated from the University of Utah, went to Wharton for his MBA, lived in Minnesota four years working for Medtronic, and now is a Medtronic Project Manager of a heart pump in Switzerland. I was looking forward to this visit the most because I’ve known for a long time that I want to work in the Healthcare industry. I’ve been debating between hospital administration and the medical device sector. I was able to speak with Tom a little bit on my own and he recommended I continue researching and look for the opportunities that open up. Learning about heart pacemakers was very special to me because my dad received a heart transplant about ten years ago and had a pacemaker for about a year before his new heart arrived. The pacemaker saved his life on a handful of occasions and I was able to see as a child how important medical devices and good healthcare service can influence a family like mine. Tom gave a very good tour of Medtronic’s facility in Switzerland. I especially liked when he talked about Medtronic’s Lean Management principles. We spent some time talking about this before the tour, but it was good to see it in action. Another important topic we discussed with Tom was ethical business decisions. Tom was very passionate about honesty in the work place and following company policy. He gave all of the Huntsman Scholar’s hope for the future and maintaining the honest reputation that should be upheld in good companies like Medtronic. Overall, our visit was excellent. It’s something I’ll never forget and will refer back to many times as my career progresses.
Monday, October 11, 2010
Amundi Asset Management
Sunday, October 10, 2010
Talking To The Locals- Scott Smith & The Fruit Vendor
When traveling on the train back to Leysin, my brother and I sat by a young college student named Scott Smith. Scott was 20 years old and studying in England. He currently is working in Thun, Switzerland and plans to return back to school after serving his mandatory time in the military. He explained, in perfect English, how he grew up very international. His dad works for an escalator business and traveled all over the world. Scott grew up living in Japan, Hong Kong, Australia, and now Switzerland. Of all these places, he calls Switzerland home. Blake and I asked him many questions, but the most fascinating thing he explained to us was about the military. He explained that each young man is required by law to complete a minimum of five months serving in the Switzerland Military. He was excited to do it because of the pay. They get about 1700 franks a month for doing it with possibilities of staying on afterwards. Scott's older brother is still serving and moving up ranks and he loves the pay. We asked what Scott's feelings were towards government leadership and of America's leadership. He seemed very casual and said, "Switzerland will never give up their neutrality. Serving for them will be very safe and America is the least of our worries." This was a consistent remark comparing to other people I've talked with here while regarding race, age, and gender. I still haven't talked to many people, but we did get to speak to another man who was a fruit vendor and he had similar views. One specific remark of the fruit vendor was he mentioned that Switzerland's healthcare was too expensive, but very good. He seemed to be of lower societal class, but non the less a good man. Scott didn't mention healthcare, but seemed to be in the middle class with a promising future. He was finishing up his Engineering degree and planned to possibly attend IMD down the road.
Product Packaging- Cailler Chocolate Bar
Dominique's Raclette Dinner
Saturday, October 9, 2010
Discovering My Ancestors (NEW GROUP 7)
My Mcdonalds Experience
When my brother and I were in Bern, we had about half an hour before our train left. We decided to take this time to eat at the Mcdonalds there. I was impressed with how similar the food tasted to the United States. Even when I was in Mexico the Mcdonalds tasted a little bit different. At the train station in Bern, there were all kinds of people eating there. We saw Asian, Suisse, German, and English people. My brother had a hard time with the person helping him at the register, but the lady who helped me spoke very good English. The menu was very similar to the US, but the prices were very expensive. I ordered three value menu cheeseburgers, a fry, and a coke and it cost me about 15 franks. In the US, that meal would have cost me 5 franks using the value menu. The store image was American as can be. Every worker had uniforms on that were American styled and even the sacks and paper products resembled ours. I really was impressed that I was able to get my typical Mcdonalds meal all the way across the world with the same expectations I have back home, excluding the price.
Cailler Chocolate Factory
I was expecting something totally different than what we experienced visiting Nestle’s Cailler Chocolate Factory. I was expecting to sit in a classroom type setting and listen to a speaker. What we got was so much better! We were able to go through an interactive chocolate history tour with sound effects and fancy lighting that was very interesting. We learned how chocolate originated in the Aztec culture and moved to Europe with the Spaniards. This was very interesting. I had heard this from serving my mission in Mexico, but I liked how they depicted it. I loved how we were able to see how one of their candies was made and at the end of the tour try as much chocolate as we wanted. My favorite chocolate was the milk chocolate. This marketing technique worked because we bought over 500 franks worth of chocolate as a group. I plan to bring it home to my wife and family so they can see for themselves how bad our chocolate is in Utah. All this was important to me because I was able to see how serious the European’s treated their long standing tradition of chocolate and their passion for others to share this vision.
Daily Life- Role of Religion/Spirituality
Soft Skills Workshop and Interview Discussion
Lynne Pettit led a great discussion on “Great Work, Great Career” and developing the soft skills necessary to succeed in business. From the notes I took, there are a few things that stuck out to me including: the fact that I’m worried about getting a job is a strength, adhering to basic principles will bring results, you can’t do anything in life without a support group, and a sincere desire to learn about someone else is very important. All of these principles we discussed I want to use in my Leadership Taxonomy because I feel they are very important to developing good leadership qualities. After a very nice pizza lunch, we returned back to the hotel and were able to have a great exercise practicing interviewing. The main things I took away from this include: keeping my hands over my knees while maintaining good posture, always leaving a thank you note, have questions for my interviewer, and make sure I am memorable through the stories I use. Dominique did a very fun presentation about good interviewing techniques and he has a unique way of teaching. This whole day was very important because I was able to learn from experts about the basic principles I will need to get my foot into the business world. I really appreciate Shannon, Stacey, Krystn, and Lynne and everything they do to help me become better and more ready for my future. I’m very lucky to learn from them.
IMD
We traveled to Lausanne by bus to visit IMD. The scenery was amazing. IMD sits on the most beautiful lake with a great view. Our visit was interesting. I was very intimidated by the woman giving our presentation. I knew IMD was hard to get into from doing our biographies, but she really threw it down. I would love to one day be invited to attend IMD as a Business Executive, but I don’t know if I’ll be able in a position to attend their MBA program. I actually don’t even plan to get an MBA right now, unless I do a dual MHA/MBA. My career path doesn’t require a top MBA program, but it does require a top MHA program. My favorite part about being in Lausanne was walking up to the old cathedral and talking with the people. Also, we ate crepes and kebob sandwiches that were to die for! Seriously, so good! The old cathedral was beautiful and for only two franks we walked all the way to the top and were able to see the entire city. This day really was important in my life. I learned that being at Utah State and in the Huntsman Scholar Program I am getting a lot of the same experiences I would attending a top business school. I may be bias, but I know I can do big things in this world being an Aggie.
Personal Development Part I
Before embarking on my trip I was excited more than anything. I’ve had some experience traveling abroad, but never to Europe. I’m not very nervous about the culture shock aspect. I remember my first time traveling to Mexico as missionary, I was directed to get off on a stop that I wasn’t suppose to. I was lost for about five or six hours all alone and I didn’t feel comfortable with the language. I waited at a bus stop in a small town called Puerto Morelos and there were a lot of people who weren’t very nice looking. I hate to be judgmental, but I felt really scared. After that experience, I learned to adapt to the culture, language, and people. I’m excited to travel in a group on this trip because of the security provided from everyone, but I am a little nervous about not knowing the language. Another concern of mine is the recent terrorist attack warnings. My wife has reminded me of them everyday since we’ve heard. I know we’ll be safe if we stay together and not look too much like tourists. I’m excited for our discovery weekends and our visits. These are things that I may only do once in my lifetime so I plan to take full advantage of the opportunities. I really want to ask a lot of questions on our visits because I want them to remember Utah State University and the Jon M. Huntsman School of Business. We should leave a lasting impression of good etiquette and gratitude. I’m expecting to find out more about the different global industries that the companies we visit represent. As a student studying international business, it is difficult to imagine where I could end up, but getting an inside look at some of the best global companies in the world is definitely a good place to start. Europe is going to be the best!